Pro Tools is one of the most used DAWs despite a few limitations and known errors. One of the most commonly reported errors is AAE Error 6117, which is an issue with the audio driver.
If you are getting frustrated trying to figure out how to solve this issue, there are several troubleshooting steps that you can follow to fix AAE Error 6117 when using Pro Tools.
What Is AAE Error 6117?
Understanding the meaning of the message is the first step to troubleshooting any error code. AAE Error 6117 lets you know that Pro Tools could not initialize the selected audio device. They recommend that you select a different audio device.
Basically, the error code is indicating that Pro Tools could not detect or work with the audio driver installed on your computer.
This is one of the most common error codes for Pro Tools First users. It typically happens when another application or process is using the audio driver.
Avid eventually solved this issue with later updates. They claim that this issue should not occur with Pro Tools First 12.8.2.
You should first try to install the latest update. Updating may eliminate the issue. However, some users still report seeing the AAE 6117 error code.
Luckily, the solution for dealing with AAE Error 6117 is quick and easy. You just need to follow a few simple steps and possibly install a universal audio driver.
Install the Latest Driver for Your Audio Interface
The first step is to ensure that you have the latest driver installed for your audio interface. Most interfaces and devices should automatically download and install updates, including newer drivers. However, connectivity issues and other problems may prevent the occasional update.
You can typically download the latest driver from the manufacturer of your audio interface. On a Windows PC, you may also automatically search for the latest driver by opening the Control Panel.
Click on the Start Menu and then open the Control Panel. You can then open the Device Manager.
With the Device Manager open, expand the section labeled “Sound, Video, and Game Controllers”.
Search through the list of devices for your audio interface. Right-click on your interface and select “Properties”. The dialog box that opens should contain four tabs. Click on the Driver tab.
On this dialog screen, you should see the driver provider, date, and version. There is also a button to update the driver. This allows you to install a driver from a CD or search online for a driver.
If Windows cannot find a newer driver for your audio interface, visit the manufacturer’s website. Search for the latest driver download and compare the version number to the number listed in the “Driver” tab of the “Properties” dialog box.
If you need to download the driver from the manufacturer’s website, they should provide specific instructions. Many of these driver updates are downloaded as installers, allowing you to simply double-click on the downloaded file to update your driver.
Before updating, close Pro Tools. You should also restart your computer after installing a new driver.
After starting up the computer, if you still experience the AAE 6117 error code, you should try installing a universal audio driver.
Install the ASIO4ALL Universal Audio Driver
ASIO4ALL is the recommended universal audio driver. It works with Pro Tools First and helps to eliminate the error code for many users.
The ASIO4ALL installer file is available as a free download. Open the file and follow the instructions to install the driver on your computer. Remember to restart your computer after installing the driver.
After installing the driver, you should have a new link in your start menu labeled “ASIO4ALL Offline Settings”. Open the offline settings and select your audio interface. You can then close the program.
When you launch Pro Tools, hold down the “N” key on your computer, which opens the Playback Engine window. From this window, you can select your audio interface.
Installing ASIO4ALL should solve the AAE Error 6117 issue for most users. However, there still may be one more step that you need to try.
Disable Recording Devices on Your Computer
When the other steps fail, try disabling all recording devices and playback devices on your computer. You should close Pro Tools before following these steps.
You also need to keep ASIO4ALL installed. It is required for this final troubleshooting method.
On a Windows PC, right-click on the small speaker icon next to the clock. Click on “Sound Properties” or “Sounds”, depending on the version of Windows that you are running.
The dialog box that opens should have several tabs including the “Playback” and “Recording” tabs. Disable all devices listed on each tab.
Launch Pro Tools while holding the “N” key on your computer. When the Playback Engine window opens, select the ASIO4ALL driver. You can then close Pro Tools and relaunch to see if this solved the error.
If these steps solved the error code, you can re-enable your playback and recording devices. You should not need to repeat this process after solving the problem.
If you do not see some of your disabled devices listed in the dialog box, right-click on the window and check the boxes to show disconnected and disabled devices. The devices should appear, allowing you to re-enable them.
Conclusion: How to Deal with AAE Error 6117
The AAE Error 6117 message is annoying. After the latest Pro Tools updates, it is less likely to occur. However, some people still run into this error code.
If you experience the AAE 6117 error code, you should first ensure that your drivers are updated. The second option is to install the ASIO4ALL universal audio driver.
When the previous options do not work, you can try disabling all playback and recording devices. When the Playback Engine window pops up, make sure that you select the ASIO4ALL driver.
As a last tip, you should stick with the default 44.1 kHz/16-bit setting for your audio project until you have solved the error code.